Intern

Cache Energy

• Supported brand communication and public relations initiatives by designing visual and messaging assets to improve clarity, consistency, and customer engagement

• Collaborated cross-functionally with engineers and the CEO to translate brand identity into customer-facing content, enhancing brand positioning and communication effectiveness

Undergraduate Ambassador

School of Information Sciences

• Delivered personalized guidance to prospective students on curriculum paths, student organizations, and internship opportunities.

• Collaborated with admissions and marketing teams to develop recruitment content, including blogs, videos, and social media campaigns.

• Strengthened communication, public speaking, and peer mentorship skills through frequent Q&A panels and outreach events.

CS Associate

Tulip Korea

• Managed customer relationships through CRM tools, resulting an increase in customer satisfaction and retention

• Created a comprehensive training manual for new employees, detailing procedures and best practices to support team efficiency

• Compiled and maintained daily sales reports, providing accurate and timely updates on sales performance

• Analyzed sales data to identify trends and insights, supporting strategic decision-making

• Coordinated with logistics partners (CJ Logistics, Coupang) to streamline the SCM and resolve any issues

Undergraduate Research Assistant

Adaptive Cognition and Interaction Design (ACTION) Lab

Develop Conversational Interfaces

• Contribute to the design, implementation, deployment, testing, and user study of different conversational interfaces

• Conducted quality assurance testing for conversational interfaces, identifying dialogue flow errors, intent misclassifications, and response inconsistencies across multiple chatbot iterations

• Analyzed conversation logs and testing results to identify recurring interaction issues and recommend improvements for dialogue design

• Conducted persona-based testing and first-round trial testing to evaluate chatbot responses across diverse user scenarios

Warehouse Associate

Tulip Korea

• Managed and maintained detailed inventory databases to track product locations, quantities, and shipment status, ensuring high data accuracy and operational visibility

• Processed 1,000+ orders weekly with precision and efficiency, maintaining accurate records and supporting timely, quality-controlled dispatch

• Collaborated cross-functionally with SCM, Logistics, and Customer Service teams to align fulfillment schedules with customer expectations, improving coordination, communication, and service reliability