Undergraduate Ambassador

School of Information Sciences

• Delivered personalized guidance to prospective students on curriculum paths, student organizations, and internship opportunities.

• Collaborated with admissions and marketing teams to develop recruitment content, including blogs, videos, and social media campaigns.

• Strengthened communication, public speaking, and peer mentorship skills through frequent Q&A panels and outreach events.

CS Associate

Tulip Korea

• Managed customer relationships through CRM tools, resulting an increase in customer satisfaction and retention

• Created a comprehensive training manual for new employees, detailing procedures and best practices to support team efficiency

• Compiled and maintained daily sales reports, providing accurate and timely updates on sales performance

• Analyzed sales data to identify trends and insights, supporting strategic decision-making

• Coordinated with logistics partners (CJ Logistics, Coupang) to streamline the SCM and resolve any issues

Quality Assurance Research Assistant

Adaptive Cognition and Interaction Design (ACTION) Lab

• Performed QA testing during deployment, identifying response errors, edge cases, and usability issues before release

• Developed and executed persona-based test scenarios to evaluate accuracy, coherence, and user experience, simulating diverse real-world user behaviors

• Identified, documented, and reported model errors using root cause analysis to improve performance

• Conducted multiple quality checks via random sampling to monitor system compliance with specifications and performance standards

• Presented findings to cross-functional teams, communicating quality issues and countermeasure effectiveness

Warehouse Associate

Tulip Korea

• Managed and maintained detailed inventory databases to track product locations, quantities, and shipment status, ensuring high data accuracy and operational visibility

• Processed 1,000+ orders weekly with precision and efficiency, maintaining accurate records and supporting timely, quality-controlled dispatch

• Collaborated cross-functionally with SCM, Logistics, and Customer Service teams to align fulfillment schedules with customer expectations, improving coordination, communication, and service reliability